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Lenscrafters Review - Lenscrafters - Very happy!!
Lenscrafters Review

Lenscrafters Review

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Lenscrafters - Very happy!!


I bought glasses with progressive lens and AR coating at the store located at Northlake Mall, Charlotte, NC in early April. Several weeks ago, I noticed the lens on the right side had some spots on it that wouldn't come off with normal cleaning. The area with the spots continued to get worse and was obstructing my vision. I read numerous reviews on line about people with similar problems who returned to Lenscrafters only to be told the AR coating was coming off, that they had not cleaned their glasses properly and they would need to purchase a complete set of lens even though only one had damage.
I returned to the store at Northlake Mall yesterday with much trepidation expecting to be told the same thing. I spoke with Stephanie who was the one who assisted me when I purchased my glasses. She looked at them, said it appeared the coating was coming off and that said my glasses would be ready in about an hour. We returned to the store, my glasses were done and there was no charge for the new lens. I can't tell you how pleased I am to know that Lenscrafters stood beside their product. I went into the store expecting one thing and got a completely different outcome!! My husband and I will definitely return to this location when we need glasses again!! Customer service was excellent and Stephanie was so professional and pleasant!!


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