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Lenscrafters Complaint - not customer oriented, wouldn't stand by their product
Lenscrafters Complaint

Lenscrafters Complaint

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not customer oriented, wouldn't stand by their product


The end of September 2014 I bought a pair of glasses from the Lens Crafter in Valley West Mall, Des Moines, Iowa. I spent over $500 on them. Living 2 hours away they had to ship them to me in October. After trying to adapt to the progression of the lens and the fit, which my eyelashes actually hit the lenses I went back for help in January. My eye doctor had reviewed the lenses and told me the progression was wrong for me. Lens Crafters tried to adjust the fit so that my eyelashes did not hit the lenses, however in regard to the issue with the lenses they said the best they would do would be give me 50% off replacing lenses. I tried to make them work but was outside the 30 day return window so that was all they would do. I should have stayed with my eye doctor who always got it right---or stood by them. NEVER AGAIN.


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