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Lenscrafters Complaint - Rude to Customers
Lenscrafters Complaint

Lenscrafters Complaint

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Rude to Customers


I had a pair of sunglass lenses put in by Lenscrafters (in Braintree, MA) less than 8 months ago. Recently, I have noticed that their very expensive and "high-tech" coating (which they always market) was already bubbling in a few places. Since it had been less than a year, I went back to their store assuming that they would be understanding about replacing the lenses. However I couldn't get anywhere until I asked to see the store manager. Then, not only did the manager not express any regret, but he was extremely rude to me and seemed to be accusing me of being responsible for what is obviously the result of poor quality. To say I am disappointed is an understatement - I felt disrespected and disregarded as a customer, and felt as though I had had to badger them into agreeing to replace the lenses without the $300 price tag. I was reluctant to do business with Lenscrafters even before this experience, as I remember that I have always had issues with condescending employees (and now apparently employers). It just isn't worth the fuss!


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