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Lenscrafters Complaint - No integrity - Eye exam
Lenscrafters Complaint

Lenscrafters Complaint

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No integrity - Eye exam


I should have read the reviews prior to booking an appointment. Still I didn't learn from them overcharging me from last year, that was partly due to my not so great insurance coverage. I've been wearing corrective lenses for decades. This would be my second visit to this office, I was in need of new glasses and my old prescription expired, so I dropped in on my lunch break. This was one of few places my insurance covered. The office assistants were nice. They tried to upsell my eye dilation but I told the girl that I wanted to keep everything under my insurance coverage. Everything went fine until I had to wait 45 minutes for Dr. Davis finish her causal conversation with the patient next door. When she finally appeared, she touched base on the astigmatism in my left eye. I've had an astigmatism in that eye for years and there has yet to be any issues about it. She said she wanted to try a specific contact lens for that eye, she would order me free trial and that I'm to come back for a follow-up. She also suggested that I change my disposable contact lens from daily to weekly. She asked if I slept in them, I said no because I rub my eyes in my sleep and I have symptomatic reactions with allergies which causes severe protein buildup. She said she will write a prescription for some allergy drops. I didn't think I needed them because I haven't had an allergic reaction like that in years. So I thought I would just not get the prescription and save me that cost. Finally I am about to check-out and the lady at the desk, Sarah, tells me that my final total is over $100. I only assumed that my copay would be $40. Sarah said that my eye exam "became a medical visit because the written prescription for the eye drops and the specialized fit for the new contact lens we are ordering." I was blown away. I had no room in my budget for that. I know I signed the form understanding there would be extra costs but they should at least TELL me as they are working what costs are to be incurred. Sarah saw I was distraught and made and additional comment, "You know, I'm working on getting a coupon for these drops. I don't know what your co-pay is, but these drops are expensive. The coupon will make sure you don't pay more than $25. Oh and the follow-up visit is free." Thanks but no thanks, you obviously know what you were doing and got caught. I don't plan to fill out the unnecessary prescription. I don't plan to use this office again. I'll go back to get the rest of my contact prescription and that's it. No more. I've been seeing an ophthalmologists for, years under basic insurance and my copay was not over $20, let alone any surprise charges for a non-invasive visit. My suggestion is to go elsewhere. A medical office is supposed to take care of their patients, not rob them blind.


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