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Lenscrafters Complaint - Lenscrafters late delivery
Lenscrafters Complaint

Lenscrafters Complaint

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Lenscrafters late delivery


Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at the store said the lenses would work in the frames, but they would have to send them out. The store called back a few days later saying they wouldn't work after all. We picked out another pair that were sent out again. The lab couldn't do it, then they went to the wrong lab, then another lab. All the while we have been "a few days" away from getting glasses for our son.

They have our money, but six weeks later our son still has no glasses.

They know that if they say it will be any longer that we would cancel and get them somewhere else, but a few days is quicker than a new order. Have they been telling the truth? Or is the Lenscrafters organization really this inept?


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