Lenscrafters Support Tickets All Reviews

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Lenscrafters Reviews

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  • Contact Lenses



    I went to the Lincolnwood Mall location for an eye exam (with appointment) and fitting for RGP contact lenses on March 13. I paid for the lenses at the visit, and was told they would be in the store within 5-7 days. I had an errand at the mall on 3/18, so I stopped by to find out what the status was. I was told that the lenses had not even been ordered yet because "corporate had to approve the order" before it could be placed with the manufacturer. The employee refused to give me an outlook for when the lenses would be ordered. No explanation was offered as to why this... More...
    (Medical, Dental Services)
  • LensCrafters Service



    On 5/8/10 I ordered and paid for a pair of Poly SGP Lens (Poly), Progressive - Varilux bifocal eyeglasses with coating for 609.00. Delivery of these lenses was scheduled for 5/17/10. Today is the 5/22/10 and the lenses are still in transit.I inquired of the sales personel without a reasonable explanation and/or excuse.It is difficult to understand that a large outfit such as LensCrafters would not have the inventory to fill a very small and non-specialized order such as mine. I have seen them advertise the filling of orders ASAP and quicker. They take your money and then cannot deliver the... More...
    (Miscellaneous)
  • Lenscrafters honor your quoted prices



    After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person that helped me that day was Peggy. She seemed very knowlegeable and friendly and willing to help me. I told her what I was looking for, the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, uv, scratch resistance-everything! I have Eyemed insurance. She called your lab to see if you have the verilux physio 360 lens and she said that they did. She put it my... More...
    (Medical, Dental Services)
  • Not honoring Price



    After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person that helped me that day was Peggy. She seemed very knowlegeable and friendly and willing to help me. I told her what I was looking for, the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, uv, scratch resistance-everything! I have Eyemed insurance. She called your lab to see if you have the verilux physio 360 lens and she said that they did. She put it my... More...
    (Medical, Dental Services)


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