Lenscrafters Reviews and Complaints

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Lenscrafters Reviews

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  • Lenscrafters

    Went for the first time for reading. Was talked into progressive. Completely blurred and had to have head bent almost all the way back to see computer. Returned them and asked for bi-focal. Was called and told that because the doctor wanted me to have distance (slight, slight) that I would have to have that above the bi-focal. Now what does that do, it makes you still put your chin down and look over the rims to talk to people close to you. I was told if I did not put in the distance that they would lower my reading script. GO figure! Now after couple hundred dollars they are in a junk... More...
    (Shopping, Chain Stores)
    DawnS's Picture   DawnS    0 Comments   Comments
  • Lenscrafters lens I can hardly see

    Purchased glasses here. Took them back several times complaining not being able to get lens clean. was told is was because i didn't use their cleaning products. I am 60 yrs old & have had several pairs of glasses & not had problems before. This is like something smeared on both lens that will not clean off. First time customer at Lenscrafters. Will never use them again. They don't stand behind product. I can hardly see through the lens now. Lencrafters tell me tough, not their problem. Telling everyone I know not to go there. Worst lens ever. Walmart treat you better &... More...
    joiced's Picture   joiced    0 Comments   Comments
  • Lenscrafters - Very happy!!

    I bought glasses with progressive lens and AR coating at the store located at Northlake Mall, Charlotte, NC in early April. Several weeks ago, I noticed the lens on the right side had some spots on it that wouldn't come off with normal cleaning. The area with the spots continued to get worse and was obstructing my vision. I read numerous reviews on line about people with similar problems who returned to Lenscrafters only to be told the AR coating was coming off, that they had not cleaned their glasses properly and they would need to purchase a complete set of lens even though only... More...
    PMurphy's Picture   PMurphy    0 Comments   Comments
  • Shoddy progressive lenses

    I brought in my own Ray Ban Clubmaster frames and a prescription from the eye doctor next door to Lenscrafters to have progressive lenses installed. I immediately noticed something was off and I could not see clearly. I was told that I had to adjust to the new prescription and two months later I still could not see properly through them so I had to resort to wearing my old progressive lenses. I should not be able to see better through my old glasses than my new ones!!! I went back several times and was told there was nothing they could do as it was outside of the 30 period. I went back... More...
    (Medical, Dental Services)
    KYM068's Picture   KYM068    0 Comments   Comments
  • not customer oriented, wouldn't stand by their product

    The end of September 2014 I bought a pair of glasses from the Lens Crafter in Valley West Mall, Des Moines, Iowa. I spent over $500 on them. Living 2 hours away they had to ship them to me in October. After trying to adapt to the progression of the lens and the fit, which my eyelashes actually hit the lenses I went back for help in January. My eye doctor had reviewed the lenses and told me the progression was wrong for me. Lens Crafters tried to adjust the fit so that my eyelashes did not hit the lenses, however in regard to the issue with the lenses they said the best they would do... More...
    dloerch's Picture   dloerch    0 Comments   Comments
  • Clouding on lenses Citrus Park Mall, Tampa Fl

    I purchased my glasses for $600 four months ago. About a month ago I noticed that they were clouding up a little. Then it started to spread and I could not remove the spots. I took them back and they told me I must have gotten hair spray or some chemical on them. I told her I do not use hair spray and no other chemical has come in contact with them. She said if I have the insurance I can replace them for $25.00. I specifically asked her if this was a common problem and she said no it happens from time to time but not common. She said the coating is wearing off. I said I have worn... More...
    (Medical, Dental Services)
    pcrawford26's Picture   pcrawford26    0 Comments   Comments
  • Lenscrafters late delivery

    Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at the store said the lenses would work in the frames, but they would have to send them out. The store called back a few days later saying they wouldn't work after all. We picked out another pair that were sent out again. The lab couldn't do it, then they went to the wrong lab, then another lab. All the while we have been "a few days" away from getting glasses for our son. They have our money, but six weeks later our son still has no glasses. They... More...
    (Medical, Dental Services)
    KevinBrooks's Picture   KevinBrooks    0 Comments   Comments
  • Rude to Customers

    I had a pair of sunglass lenses put in by Lenscrafters (in Braintree, MA) less than 8 months ago. Recently, I have noticed that their very expensive and "high-tech" coating (which they always market) was already bubbling in a few places. Since it had been less than a year, I went back to their store assuming that they would be understanding about replacing the lenses. However I couldn't get anywhere until I asked to see the store manager. Then, not only did the manager not express any regret, but he was extremely rude to me and seemed to be accusing me of being responsible... More...
    wethepeople's Picture   wethepeople    0 Comments   Comments
  • No integrity

    I should have read the reviews prior to booking an appointment. Still I didn't learn from them overcharging me from last year, that was partly due to my not so great insurance coverage. I've been wearing corrective lenses for decades. This would be my second visit to this office, I was in need of new glasses and my old prescription expired, so I dropped in on my lunch break. This was one of few places my insurance covered. The office assistants were nice. They tried to upsell my eye dilation but I told the girl that I wanted to keep everything under my insurance coverage.... More...
    (Medical, Dental Services)
    JessTran's Picture   JessTran    0 Comments   Comments
  • Damaged Ray Ban Temple Pieces

    My Ray Ban temple pieces were damaged when I got them adjusted in Florida and they were purchased at a Lenscrafters in Columbus. I was hoping to get them adjusted again when I came back to Cincinnati for the summer. The LensCrafters on Fields Ertal went above and beyond when I asked for their help. Frank, the manager, made sure I received replacement temple pieces for free due to the accidental damage created by a different Lenscrafters. I am telling everyone buying glasses to go to the Lensrafters on Fields Ertal and ask for Frank!! So thankful for his help! More...
    (Repair Services)
    KellyC's Picture   KellyC    0 Comments   Comments
  • Still no sunglasses!

    I ordered my prescription sunglasses on March 12th 2014 and was told the lens would take a maximum of 10 business days to come in. I received a phone call 4 days ago to tell me they are still waiting for them to come in (and that it could take up to a maximum of 14 business days). So now I'm waiting to find out when they'll arrive. I'm hoping they'll be in on Tuesday because that would be not only 14 business days but also 3 weeks in total. After paying $400 for a pair of prescription RayBans I hope I get them in! More...
    (Medical, Dental Services)
    Adobeuse's Picture   Adobeuse    0 Comments   Comments
  • Worst quality of lens - DON'T BUY FROM THEM!!!!

    I made a pair of normal glasses less than two years ago at the Florida Sarasota Square mall shop paying $329. Several months ago, I noticed some erosion on all different locations on both lens, I went to the shop and talk to the guy who is in charge of making glasses. Without looking much into it, he said those are scratches caused by me. I don't buy his story, I then called their headquarter and the lady said she said she will let the store manager know. On Saturday, the store manager called me and he told me I had scratches and they cannot do anything (without even looking at my... More...
    JasonL's Picture   JasonL    0 Comments   Comments
  • Lenscrafters - DO NOT BUY

    I would STRONGLY recommend not to buy at "Lenscrafters" Because they have this shady business practices - they mark all their lenses at twice the regular price. Then they give you 50% OFF on lenses if you buy the frames from them. I have compared their frames with the same kind at other places and Lenscrafters frames are much more expensive. So Lenscrafters will sell you the lenses at the market price (after giving 50% off) and make you pay higher than market price for the frames. I have compared the prices between Lenscrafters and Laurier Opticals for the same prescription... More...
    (Shopping, Chain Stores)
    zafor792's Picture   zafor792    1 Comments   Comments
  • Not delivered on time

    I ordered a prescription sunglass on April 12, 2013 and was provided estimated delivery date of April 22, 2013. On April 23 my wife told that she got a call that it has come. I went to pick up my glass but was told that it has been returned due to quality issue. I repeatedly asked "what was the quality issue?" Was it not made as per the prescription specification? My purpose was to make myself sure that I will get the lenses for my eye as per prescribed for me and all the etra I paid for non reflecting coating, anti scratch coating, etc.But the lady keep on repeating "quality... More...
    (Medical, Dental Services)
    somnath111's Picture   somnath111    0 Comments   Comments
  • Didn't deliver in time or rectify

    Took broken glasses in and they couldn't repair. I ordered new ones and paid when ordered, told it would be ready in 10 days. I called them on Day 10 and they were not ready, had been delivered but not installed or inspected. Would be ready later that day or the next and would call me. At 5 pm the next, I called them again and still not ready - still had to be inspected. I wrote the company customer service email and got a call back. Picked them up the next day. Was told by the company that the manager would talk to me when I picked them up and make the situation right. That did... More...
    (Medical, Dental Services)
    mattjd's Picture   mattjd    0 Comments   Comments
  • LensCrafters Mobile Alabama Bellair Mall bad service overpriced

    Purchased a pair of glasses from LensCrafters back in March of this year 2013. They told me it would be 7 to 10 days standard time for my type of prescription and lenses that I needed I was okay with that. First they said they would call me when they were ready they didn't call me and when I called they told me that they had to send the lenses back because the lenses were not in working order, apparently the lab person damaged them so they had to get new ones. Again I had to call and see if they were ready as they hadnt called to tell me they wrre ready. This time I went to pick... More...
    (Shopping, Chain Stores)
    Lenapup's Picture   Lenapup    0 Comments   Comments
  • price of lenses

    After not being able to find the frames I wanted, I ordered a pair and took it to Lenscrafters to have them install lenses. They quoted me a price of over $400! Walmart had quoted $125, but it involved a 10 day wait. When I asked why the huge price difference, the store manager very dismissively told me it was an issue of quality. I left Lenscrafters, went to another eyeglass store in the same mall and recieved my lenses for $86 in 1 1/2 hours time. I went back to Lenscrafters and reported that my glasses seemed just fine and asked if they could explain the quality difference as my... More...
    dgarrison's Picture   dgarrison    1 Comments   Comments
  • Customer Service @ ontario mills mall

    The customer service was TERRIBLE! I had purchased a pair of glasses and had personally spoken to the person who was assisting me that I was going to get a certain pair of glasses. She had assured me that the glasses that i wanted were in stock and the lens were as well. I ask my aunt to go pick them up and turns out they were nothing what she had said they were going to be. I call the store and speak to the woman who's name was Alejandra. Ends up telling me to get affordable glasses. saying that I couldn't afford them? I don't appreciate going to a business to get something... More...
    (Mobile Phones)
    Irv91's Picture   Irv91    0 Comments   Comments
  • LensCrafters : they wouldnt stand behind obviously defective product

    I purchased eyeglasses from their store in Connecticut. within months the lenses began to 'cloud-up' beginning at the edges .. but i didnt really mind .. not til the width of the opaque cloudiness was about 1/8-1/4 inch! By that time i had returned to Massachusetts where i brought the eyeglasses to the local Lenscrafters. They said they were'nt responsible. End of story .. I've never had aNY business so brusquely toss me aside .. plain rudeness. Even to imagine that the glasses were not defective would be madness. More...
    tkjtkj's Picture   tkjtkj    0 Comments   Comments
  • I got ripped off at Lens Crafters

    I purchased Glasses at the Ocoee Florida Store about a Year and a Half ago. They put the wrong lens in I could not see. I was returning to NH. I went to the store on So. Willow st. in Manchester, NH They checked and the wrong lens were put in. They could not make the lens fit in thr frames I payed 200.00 for at Florida store. The lens are now coming part and I can only see a cloud thru them. I went back to the store in Florida And they told me that I had to purchase a new set. This was the biggest rip off. They should be ashamed of ripping off the serniors. I have been useing them for... More...
    (Shopping, Chain Stores)
    nascarart42's Picture   nascarart42    0 Comments   Comments
  • Lenscrafters Warrington PA

    Purchased glassed 12/17/12, next day picked up lenscrafters doc wrote down wrong prescription. Went back next day after doc fixed error only to wait for the sales associates to locate my order. When they found my paperwork my glasses were not there so they me I already took them home. After getting that mess fixed, the sales rep had trouble fitting me for the new glasses on their new high tech machine so he had to go back to the old way of fitting the glasses in the frame. A week later got a call saying my glasses were cut wrong & they would rush my order thru their factory and I... More...
    (Medical, Dental Services)
  • new prescription

    I have gone back tiwce and they supposedly re-ground the lenses in transition bi-focals to accommodate reading and computer work - they do not fit properly still - I really doubt that they did anything to the glasses except send me away for an hour and readjust the bow pieces when I returned - As I am shopping around -I find that their prices are higher than most competitors - I should have investigated more carefully to being with - I am so aggrevated that I am going to get a pair somewhere else - More...
    felines4me's Picture   felines4me    0 Comments   Comments
  • Horrible service and product

    I am a repeat customer of Lenscrafters. Went to Inland Center Mall in San Bernardino, Ca to get exam and glasses. The exam was pretty thorough. The optomitrist was professional enough at this time. Although, when I did get my glasses three days later, (bifocals), it was totally the wrong percription. At that time, I went to the Hemet, Ca store do to my location and was re-examined. The Doctor agreed that this was the wrong perscription and ordered another pair. At that time I told the Dr. that I wanter to see at approximatley 22 to 24 inches with the bifocal part. IAt the counter, I... More...
    (Shopping, Chain Stores)
    JimWelch's Picture   JimWelch    0 Comments   Comments
  • associate broke my frames and I HAD to pay!!!

    Visiting the Lenscrafters in the Visalia Mall 5-2012 was a pleasant experience. First, I had a complete eye exam and was treated with respect and really enjoyed the experience. I had to get a new prescription. I told the woman helping me that I wanted to use my current Tommy Hilfiger frames and my current sunglasses. I had spent a lot of money on them and they still were in perfect condition. I came back a few days later (and saw a different associate). As she was adjusting my new lenses into my frame. SNAP, she broke my frames! I was a bit shocked but figured, heck, she can fix them. NOPE,... More...
    (Shopping, Chain Stores)
    twinhickey's Picture   twinhickey    1 Comments   Comments
  • Lenscrafters is a fraud

    Lenscrafters took advantage of a senior in 70's with some dementia by requiring the senior to pay the full amount for the prescription glasses and then made insurance claim submission for the full amount for prescription glasses without refunding the senior for the amount ($350) covered by her insurance carrier. Both police and BBB notified of this scam. More...
    tog2's Picture   tog2    0 Comments   Comments
  • lenscrafter billing irregularity

    I am writing to seek a proper contact address to report a troubling encounter at the Lenscrafters in Hillsboro OR. We (family of 3) visit Lenscrafters hillsboro several times year for our annual check ups and contacts and frames. We were dealt very rudely and irregularly today when we visited to get our lenses. We were told that our insurance (eyemed) which has remaining coverage cannot cover for the lenses since we billed for a few boxes earlier this year. Earlier this year when we visited (in person) the sales people at the desk misinformed that we can use part of the eyemed... More...
    (Medical, Dental Services)
    sasikanth's Picture   sasikanth    1 Comments   Comments
  • Poor service

    I went to Lenscrafters in Alameda Ca. on 1-9-12 for an eye exam and was treated very well. After it was to late to get any glasses so I decided to come in the next day to get them. This took a long time. I did find a pair that I liked but was told they were special and could take a couple of days.My wife and I were only going to be in town a couple of days and the person could not give me a firm date. I wanted to replace the lenses on my Ray Bans(Old classic style) and was told they were special too. I've been going to these guys for many years an yeah, maybe they took a little over... More...
    Ed60's Picture   Ed60    0 Comments   Comments
  • Lost loyal customer

    This review has been resolved or replied to by this company. My husband recently had surgery and required new glasses to improve his eye sight; therefore, we decided to return to Lenscrafters at the Charleston Mall, Charleston, WV, because of the previous experience. Realizing it was a holiday weekend, New Years, we called to ask if they were open. The salesperson said they were closing early but were very busy. I told them it would be at least three o'clock before we were able to arrive since we were at least 1 1/2 hours away. We were told to drive in because "at this point we will have difficult closing any earlier that 3:00 p.m.".... More...
    wvgirl's Picture   wvgirl    2 Comments   Comments
  • Slowest delivery ever

    This review has been resolved or replied to by this company. I purchased my contacts from Lenscrafters and they were fast to send me my trial pair, however it's been 14 days since I placed my order for my 3 month supply. I called and they told me my order would be at their store in 6 days. I will be waiting a grand total of 20 days, and 14 business days for my contacts. I suppose I'm just supposed to wear my trial contacts for an entire month. NEVER GOING BACK EVER AGAIN! More...
    alishbraden's Picture   alishbraden    0 Comments   Comments
  • What a joke

    This review has been resolved or replied to by this company. Took my daughter-in-law, who lives out of state,to lenscrafters to get eye exam and new contacts because she was have trouble seeing thru her old prescriptions because her eyes have changed. The Dr? examing her never did get the lens to where she could see clearly and then then gave her a pair of new contacts. She could not see as well with them as she could with her old lens. She told the Dr? this and he told her that he did not have the correct contact for her so he gave her some that were close. She does fell that the the exam was done properly and is going to have to get... More...
    (Medical, Dental Services)
    dannyjmc's Picture   dannyjmc    0 Comments   Comments
  • Worst Eye Glass Experience Ever

    This review has been resolved or replied to by this company. I went back to Lenscrafters (repeat customer) to buy two new pairs of glasses for myself and one for my husband. They only care about rining up the sale. After that, all concern for the customer flies out the window. I will never go to them again. I spoke to the local store many times and to corporate twice. They simply just don't care about the average consumer. Its just a numbers game for them. More...
    (Medical, Dental Services)
    belinda1126's Picture   belinda1126    1 Comments   Comments
  • Lenscrafters doesn't deliver on promise

    I lived in Bayonne, NJ for most of my life. I have needed glasses for about the last 17 years. For the last 10 years or so, I used Wise Optical in Bayonne, where everything was superb. I recently moved, so when I needed new lenses for my three pair of glasses, I looked for someplace close who had a lab on premises. I found Lenscrafters in Springfield, NJ. On my initial visit, I explicitly explained that I needed the sections of my trifocals to be exactly the same size as my originals. They measured and told me it was no problem. Long story short, three trips later and three times wrong,... More...
  • customer

    The glasses I purchased only 10months ago have ended up being a defective frame. When I returned to the store for help I was told it was normal wear and offered -15% on the purchase of the same frame. Why would I want to spend an addition $200+ on the Same frame? The manager did not even offer to speak to me. I consider this poor service and wonder how they expect customers to return? More...
    (Medical, Dental Services)
    2hughes's Picture   2hughes    0 Comments   Comments
  • No, you dint

    Never again Over four weeks since I ordered glasses. Not cheap either for lightweight lens. Went to pick them up after nobody called me; told to wander the Mall at Oak Park mall at op, ks for an hour. Upon return told machine had broken down and go home. Asked for glasses to be sent to closer locale; told yes...nobody called. Called two weeks later ...told they were still sitting at Oak park mall. I will never ever again use these people for eyewear More...
    allisunra's Picture   allisunra    0 Comments   Comments
  • Contact Lenses

    I went to the Lincolnwood Mall location for an eye exam (with appointment) and fitting for RGP contact lenses on March 13. I paid for the lenses at the visit, and was told they would be in the store within 5-7 days. I had an errand at the mall on 3/18, so I stopped by to find out what the status was. I was told that the lenses had not even been ordered yet because "corporate had to approve the order" before it could be placed with the manufacturer. The employee refused to give me an outlook for when the lenses would be ordered. No explanation was offered as to why this... More...
    (Medical, Dental Services)
  • Lens crafters complete failure review

    1) making an appointment at the Lincolnwood Mall Lenscrafters is pointless. I made an appointment and still had to wait an hour while walk-ins went in ahead of me. 2) I paid for a complete fitting for RGP lenses (I have astigmatism) and was told that my lenses would be in within 5-7 days. 3) Dropped by after 5 days to see when the lenses would be in, and was told they hadn't been ordered yet, and was given some sketchy excuse that 'corporate' had to approve the order because the lenses were custom made to meet my needs. 4) So, no lenses by the promised time, nobody... More...
    (Medical, Dental Services)
    trgreene's Picture   trgreene    0 Comments   Comments
  • Looking good

    I am very pleased with Lenscrafters. They are very friendly and do a thorough exam. I bought new glasses last spring, took them home and tried them out, turned out I didn't like the frames. I took them back and selected new frames. They were very nice refunded the cost against my new glasses without any questions or problems. Now I am very happy! More...
    (Medical, Dental Services)
    eldgeth's Picture   eldgeth    0 Comments   Comments
  • Lenses Scam!

    I visited this office 3 weeks ago and got a new prescription for my contact lenses and bought 1 year supply of the clear contact lenses from them. On one of the sites on the internet I found beautiful colored contact lenses with my dimensions and I ordered them. When a representative from the site called the Dr.’s office the first time, to verify the prescription, they said that my prescription was expired. I called the Dr.’s office and reminded them that I was there 3 weeks ago. The second time a representative from the site called the Dr.’s office; they said that I was... More...
    (Medical, Dental Services)
    MNR333's Picture   MNR333    1 Comments   Comments
  • LensCrafters Service

    On 5/8/10 I ordered and paid for a pair of Poly SGP Lens (Poly), Progressive - Varilux bifocal eyeglasses with coating for 609.00. Delivery of these lenses was scheduled for 5/17/10. Today is the 5/22/10 and the lenses are still in transit.I inquired of the sales personel without a reasonable explanation and/or excuse.It is difficult to understand that a large outfit such as LensCrafters would not have the inventory to fill a very small and non-specialized order such as mine. I have seen them advertise the filling of orders ASAP and quicker. They take your money and then cannot deliver the... More...
  • bad product

    I have to travel over 2 hrs to get to a mall. Lenscrafters was running deals. First time glasses sent to me and with the wrong prescription. Months later another return glasses developed stress cracks.leave to wait for glasses Return again for fitting. I had put so much money in my gas tank their money saving deal went up in smoke for me. they did rplace lens free but now I see the same thing happening again. I dread the idea of dealing with there inefficient system again. More...
    (Medical, Dental Services)
    rezabek's Picture   rezabek    0 Comments   Comments
  • Lenscrafters honor your quoted prices

    After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person that helped me that day was Peggy. She seemed very knowlegeable and friendly and willing to help me. I told her what I was looking for, the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, uv, scratch resistance-everything! I have Eyemed insurance. She called your lab to see if you have the verilux physio 360 lens and she said that they did. She put it my... More...
    (Medical, Dental Services)
  • Not honoring Price

    After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person that helped me that day was Peggy. She seemed very knowlegeable and friendly and willing to help me. I told her what I was looking for, the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, uv, scratch resistance-everything! I have Eyemed insurance. She called your lab to see if you have the verilux physio 360 lens and she said that they did. She put it my... More...
    (Medical, Dental Services)
  • Lenscrafters bait and switch

    After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person that helped me that day was Peggy. She seemed very knowlegeable and friendly and willing to help me. I told her what I was looking for, the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, uv, scratch resistance-everything! I have Eyemed insurance. She called your lab to see if you have the verilux physio 360 lens and she said that they did. She put it my... More...
    (Medical, Dental Services)
    msrozz's Picture   msrozz    0 Comments   Comments

Lenscrafters Reviews By Product

Lenscrafters Comments

annamarie says: (6 years ago)
I went into the Lens Crafters store in the Palisades Center Mall in West Nyack NY in February 2013 to get an eye exam and purchased a new pair of glasses at the sum of $789.00. I have been back to the store 10 times because I can not see out of these glasses. So yesterday they decided to have the eye Dr. check my eyes and my script was totally incorrect. So now they do all the measuring once again and make me a pair of loaner glasses due to the fact that I am going out of town for a week. I am sitting at work and still can not see....so I call Lens Crafters back today and they tell me to come back in ....3 months of this nonsense and when I ask for my money back they ignore me. I think it is time to contact Chanel 2 news and consumer protection!

taiberry says: (6 years ago)
On September 9, 2012 (today), I went to the LensCrafters store in the mall in Clarksville, TN. I have been a customer for the last 3 years at this location, and I have been a LensCrafters/Pearl Vision Customer for over 20 years, so needless to say, my loyalty has been to this franchise. However, I had the worst experience today and this local store has lost my business FOREVER!!! We went in to have my son's frames adjusted. There were 3 assoicates in the store and 4 customers. After we entered, several more customers came in and for service. The youngest associate helped a gentleman find glasses for his son and then dissappeared. The other two associates spent their time both working with the same customer. After about 30 minutes of waiting, I went to the oldest of the associates and asked if one of them could adjust my son's glasses (since one was standing and making faces with a customers baby-not at all involved in the transaction). She replied, "I'll get to you, but we have to help who was in here first." I stated, "I understand, but I did not realize that it took two associates to help one customer." She snidely replied, "Well, it does!" I went back to sit and wait and within a few minutes I realized that I spend over $800 a year with this business and I will not be treated like an idiot. I have NEVER had need of two associates to work on fitting my glasses and do not see how anyone can justify that when you have a room full of customers waiting to be served. Some of whom were not even acknowledged when they walked in. I don't know if this is just the culture of the new management or if this is just the poor customer service tactics of the associate in charge that day. What I do know is that I will NOT spend another penny in this store. I'd rather drive to Nashville and be treated with respect than be treated like I was today. Shame on LensCrafters!!!!!

alsopissed says: (7 years ago)
on february 4 i went to your store with a coupon to purchase new glasses for 249.95. i had my eyes tested went to pick out frames & one of your sales associates said the coupon was only good on basic lenses without even reading it.i asked for a price on exactly what was on the coupon that price came to 450.00. if this is not a bait & switch sales tactic i don't know what is. but i've learned i have switched eye glass providers. i've also informed all friends & relatives of this experience & not to use your co.

erniejimenez says: (7 years ago)
im an employee at lenscrafters. a place that was built on quality but now because of hours being cut instead on three inspections. u get one inspection and its usually by someone who just started and is not properly trained. do not buy glasses at lenscrafters!!!!!

mombat says: (9 years ago)
They are scam artists. they tell you what they want you to believe in their best dollar intrest.

Nokomis says: (9 years ago)
I purchased a pair of glasses and the help I received was marvelous. I returned to buy a case for aviator style sunglasses and a different person helped me with the same marverlous care and courtesy. I couldn't believe how wonderful my experiences were at Lenscrafters. I had never done business there before...but I will now continue to deal with them! This is the Appleton, WI location.

puff says: (10 years ago)
Lenscrafters at Cottonwood Mall in Albuquerque, NM: My husband ordered glasses 3 weeks ago which never came in. Whenever we called to inquire about them, we were told "Oh, they sent two left lenses, they sent the wrong lenses", and on and on. So, today we went to get our money back. We went into the store and politely asked to speak to a manager. A woman wearing a supervisor badge, said I am the manager on site and will help you in a moment. From her tone of voice, the look she gave us and her demeanor, right and then and there we knew that things probably were not going to go well. She did wait on us. She offered no apology or explanation for the poor service. Instead, in her attempt to come off as "authoritative and IN CHARGE, she came off as rude, uneducated about proper customer service and down right snotty.

It did come to mind that perhaps this woman's I am superior to you, haughty demeanor was an attempt to cover up some shortcomings such as maybe she just isn't "supervisor" material at all, and maybe she should not be employed in the customer service sector.

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